Meet the Staff

 

 

 

Our orthodontic team is a fun-loving group with many years of experience providing gentle, advanced care to our community. Their loyalty, experience, and dedication to the practice and our patients means the world to Dr. Burns.


Cindy

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Treatment Coordinator / Office Manager

In 1989, I graduated from Indiana University School of Dentistry with an associate’s degree in dental hygiene. That’s also where I met Rick! There’s a lot to love about working with him. He is an excellent orthodontist and has a high ethical standard. 

I joined the Rick Burns Ortho family in:  2009

Favorite food on the braces no - no list:  hard pretzels and ice

What I do best at Rick Burns Ortho:  I am a treatment coordinator for new patients. I love trying to figure out what Dr. Rick's treatment plan will be before he looks at a new patient.  I am often right and occasionally wrong.  Thank goodness he is doing the exam and the treatment planning lol.

The things I am most passionate about:  I love my job, family, our animals, reading and great friends. I also love to watch Jeopardy and The Bachelor.


Becky

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Patient/Insurance Coordinator

I handle patient accounts and insurance matters. Working with patients and parents, I make sure they get the most from their benefits!

I joined the Rick Burns Ortho family in:  2001

Favorite food on the braces no - no list:  tacos and pizza

What I do best at Rick Burns Ortho:  I keep Dr. Burns busy with his treatment plans, so that I can send the letters to the referring dentists.

I love serving our patients by:  Helping them understand their insurance benefits.

The things I am most passionate about:  My son Calvin and Cooper our Golden Doodle.

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Patti

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Lab Technician

I enjoy watching our patients transform as their smile improves. They walk taller, make eye contact, and start to smile willingly. The day they finish treatment, they can’t stop looking in the mirror and grinning! I started working with Dr. Burns when he began the practice, took some time away, and returned in 2012. Working in our onsite lab, I craft custom retainers, bonded retainers, and night guards. I also send and receive all outside lab work.

My wonderful husband and I have been married more than 40 years. We have three children, five amazing grandchildren, and a dog, Vegas. I enjoy being outside, traveling, and family gatherings where I cook for others.


Nicole

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Treatment Coordinator / Orthodontic Assistant

I welcome new patients, teach them about orthodontics, and walk them through their treatment plan. I also assist Dr. Burns with patient's appliance maintenance.

I joined the Rick Burns Ortho family in:  2000

Favorite food on the braces no - no list:  Skittles

What I do best at Rick Burns Ortho.:  I like making patients feel comfortable at their appointments.

The things I am most passionate about:  My children and being a great mom. My faith, my relationship with God and just enjoying life. While I love all music, my favorite is country. 


Judy

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Orthodontic Assistant/Inventory Ordering

I provide chairside assistance, helping Dr. Burns with bonding brackets, changing wires, and —best of all —removing brackets!

I joined the Rick Burns Ortho family in:  2009

Favorite food on the braces no - no list:  nuts

I love serving our patients by:  Smiling and truly listening to them. I try to make each visit a positive experience.

The things I am most passionate about:  The environment, my family (especially my grandson Irving), and my dogs.


Ashley

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Head Orthodontic Assistant

I joined the Rick Burns Ortho family in:  2002

Favorite food on the braces no-no list:  popcorn

What I do best at Rick Burns Ortho:  bond brackets, deliver expanders and Herbst appliances.

I love serving our patients by:  Answering questions, and making their appointments quick and pleasant as possible.

When I am not at Rick Burns Ortho you can find me... drinking coffee!!!  You can also find me with my husband Matt and our four red-headed children.


Andrea

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Patient Scheduling/Financial Coordinator

I attended the dental health program at EACC where I completed rotations at several dental offices in the area as a chairside assistant. I help Dr. Burns with patient scheduling, greeting patients and answering phone calls. 

I joined the Rick Burns Ortho family in:  2016

Favorite food on the braces no-no list:  beef jerky or taffy

What I do best at Rick Burns Ortho:  I enjoy being friendly to our patients.

I love serving our patients by:  Greeting them when they arrive to their appointments, and by making sure all of their questions are answered.

When I am not busy at Rick Burns Ortho you can find me:  Supporting my son Carter's Boy Scout Troop 776,  and cheering my other son Deacon at his soccer games. I also love playing with our pet rabbit, Jedi.


Arianna

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Orthodontic Assistant

Before I graduated from Concord High School, I started an internship with Dr. Burns. I began learning about sterilization procedures, and now I am an orthodontic assistant working with Dr. Burns and patients. Dr. Burns trains his team to be the best orthodontic assistant's out there.

I joined the Rick Burns Ortho family in:  2015

Favorite food on the braces no - no list:  nuts

What I do best at Rick Burns Ortho:  I remove braces and help with marketing #rickburnsortho on insta!

I love serving our patients by:  Helping them gain confidence in their smile and teaching them a perfect brushing routine.

When I am not busy at Rick Burns Ortho you can find me:  Volunteering with  ministry work, creating healthy, yummy recipes or at the gym.

 

 


Hillary

 staff photoScheduling Coordinator

I have always been interested in the field of dentistry, but I did not have experience until I started working at  Rick Burns Orthodontics.  My sisters and I are all former patients of Dr. Burns, and my mom just finished Invisalign treatment. Therefore, I know first hand that Dr. Burns is a great orthodontist. 

I joined the Rick Burns Ortho family in:  2017

Favorite food on the braces no - no list:  Skittles

What I do best at Rick Burns Ortho:  I make sure every patient gets greeted with a smile.

When I am not busy at Rick Burns Ortho you can find me:  At the gym, running or walking with my dogs or by the pool

The things I am most passionate about:  My family and friends


 

 

 


Tara

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Invisalign Treatment Coordinator

Our office is a Platinum Provider of Invisalign. I coordinate all of our Invisalign patients from initiation to completion of their treatment.  RIck Burns Orthodontics is the best team I have worked with. 

I joined the Rick Burns Ortho family in… 2017

Favorite food on the braces no - no list:  crunchy tacos, but with Invisalign I do not have food restrictions

I love serving our patients by:  Making sure they are successful with their Invisalign and teaching them the  importance of good oral hygiene. Teeth are something you should keep forever!!!

The things I am most passionate about:  My son Carson, family, fitness, dogs and donuts

 

Mashanda

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Orthodontic Assistant

I have been in the orthodontic field for many years and have recently  joined Dr. Burns and his team.  I love using my versatility and agility as an orthodontic assistant to give our patients the best smiles. 

I joined the Rick Burns Ortho family in:  2018

Favorite food on the no - no list:  popcorn

I love serving our patients by:  helping build their confidence through a beautiful smile either with braces or Invisalign.

When I am not busy at Rick Burns Ortho you can find me:  At home with my Rottweiler or at the theater watching a movie.

The things I am most passionate about:  Learning, helping people grow, my family,  and being the best version of myself.